Chapter One	Introduction
Chapter Two	Process Management
Chapter Three	Workflow Management Systems
Chapter Four	Change Management
Chapter Five	Workflow Enablement
Chapter Six	Decision Making
Chapter Seven	Corporate Liability
Chapter Eight	Managing Change
Chapter Nine	Customer Service
Chapter Ten	Cycle Time Reduction
Chapter Eleven	Successful Projects
Chapter Twelve	Futures

The purpose of this book is to offer a unifying vision of business processes, change management and technology called Process Management. The intended deliverable is an understanding of the basic underlining concepts associated with Process Management and how it makes companies more competitive in today's global economy. It will open your eyes to how to manage company processes effectively in an era of constant change.

This book is a must read for companies who have just started (or will soon start) projects aimed at reorienting their company toward optimizing their processes. The book is scheduled to be available later this year.